Order and Shipping
Orders
You can currently purchase a selection of our products online for delivery to addresses in France and Sweden. If the product you're looking for is not available online, please contact your nearest reseller.
Once you place an order online, you will receive an order confirmation email from Mont Blanc Group shortly afterwards. If you do not receive the confirmation (please also check your spam folder), contact us via the contact form.
For more details, please refer to our terms and conditions.
Shipments
Orders are shipped from our warehouse in Saint-Malo, France, within 1–3 working days after the order is received.
Shipping costs include home delivery. Please ensure that all delivery details are correctly provided and verified to avoid delays and unneccessary delivery attempts.
Once the order is ready for dispatch, you will receive an email with the shipping provider’s name and your tracking number.
on-site pickup (france)
Customers in France have the option to collect their orders free of charge directly from our production facility located in Brittany.
Pickup Location: Mont Blanc France, 26 rue Claude Bernard, 35400 Saint-Malo, France
Opening Hours: Monday to Friday 09:00–12:00 and 14:00–17:00
You will receive a confirmation email once your order is ready for collection. Please ensure you bring your order confirmation number and a valid form of identification when picking up your order.
Estimated delivery times
- France: 1 to 2 working days via TNT - Fedex.
- Sweden: 2 to 6 working days via DPD and Colissimo International.
Delivery time is calculated from the day the order leaves our warehouse.
For oversize items, we may ship your order in multiple packages, each with its own tracking number and shipping provider.
As stated in our terms and conditions, you have the right to return your item within 14 days.
For more details, see our return policy.
Product Support
At Mont Blanc Group, we care deeply about safety and sustainability. If you have technical questions about your products, need help setting up your equipment, or require spare parts, our support team is here to help via the contact form. Instructions and manuals are available on each product page.